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Cannot recover password due to old email address

Cannot recover password due to old email address

My Question or Issue

 Hi, I have a problem with loggining in to Spotify. I don't remember the password but unfortunately I can't recover it because the email account that is associated with my Spotify account is no longer valid and I can't access it. Is there a way to reset the password in a different way?

 

P.S. It is annoying that you have to sign in to post a topic here. How am I supposed to ask for support on problems with login if I need to log in first? I had to create a new account just to ask a question.

Reply
1 Reply

Hey @user-removed, welcome to the Community.

 

Hope you're doing great!

 

For this particular case, I would encourage you to reach out to support through the anonymous contact form. So long as you are entirely logged out of Spotify.com (alternatively, you can access the form through an incognito window/private browsing) the form will allow you to use an email of your choosing for correspondence. Please ensure that this is an email that has not been compromised and that you still have access to it!
If you would prefer to not use the contact form, or require an alternative means of contact, you can always reach out to @SpotifyCares on twitter, or the Spotify Cares Facebook page.
Please be aware that responses may take anywhere from 24-48 hours depending on the volume of tickets support is currently handling.

 

Hope it helps 🙂

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