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Cannot reset email - "The email you provided is not associated with an active Spotify account"

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Cannot reset email - "The email you provided is not associated with an active Spotify account"

Newbie

Plan

Free/Premium

Country

Canada

 

My Question or Issue

I haven't used my profile in a few years and am trying to restart my premium account. I forgot my password and am trying to reset. trying to reset my password but when I enter my email it says "The username or email you provided is not associated with an active Spotify account". But when I try to sign up again, it says "We're sorry, that email is taken".

 

So I'm really at a loss as to how to restore access to my account. I'm writing this from a dummy account as again I cannot login.

 

Any assistance with this matter would be appreciated.

1 Reply
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Re: Cannot reset email - "The email you provided is not associated with an active Spotify accou

Rock Star 24
Rock Star 24

Hey @derrick6 ,

 

I'd recommend checking out this support article: https://support.spotify.com/article/why-has-my-account-been-disabled/.

 

Thanks 🙂

MaximRock Star 24
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