Cannot reset email - "The email you provided is not associated with an active Spotify account"

[derrick6]

Plan

Free/Premium

Country

Canada

My Question or Issue

I haven't used my profile in a few years and am trying to restart my premium account. I forgot my password and am trying to reset. trying to reset my password but when I enter my email it says "The username or email you provided is not associated with an active Spotify account". But when I try to sign up again, it says "We're sorry, that email is taken".

So I'm really at a loss as to how to restore access to my account. I'm writing this from a dummy account as again I cannot login.

Any assistance with this matter would be appreciated.

[Maxim]

Hey @derrick6 ,

I'd recommend checking out this support article: https://support.spotify.com/article/why-has-my-account-been-disabled/.

Thanks 🙂