Cannot sign up nor reset password

boogie_byte · 2020-10-30

When I tried to sign up I got an error that an account with my email already exists. However when I tried to reset the password I got an error that there are no accounts with my email registered. I'm not sure what are my next steps here.

Billy-J · 2020-10-30

Hey @boogie_byte, thanks for reaching out to the Community!

For this particular case, I'd recommend getting in touch with Customer Support. They'll take a look and do their best to help.

Have a nice day!

Billy-JSpotify Star

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