Cannot update my credit card details

[vursagololurvurdutac]

Plan

Premium

Operating System

Not related with OS

My Question or Issue

Hello,

Due to a change in my credit card information, I need to be able to update my payment details, but there is no update button under my plan.

The screenshot I provided is in Turkish, but you can clearly see from the placement that there is no update button as it must be.

[vursagololurvurdutac]

You can close this case, I figured out what I'm doing wrong.

[Ver · Accepted solution]

Hey @vursagololurvurdutac,

Thanks for posting here 🙂

Glad to hear that it worked out and you were able to update your payment details.

The Community is here for you if there's anything else!

[sullysgurl04]

Im having the same issue. Tried updating my card information on the app and on a desk top and got the same error message.

[Yordan]

Hi @sullysgurl04!

Did you get an error message when you tried updating your payment details? Keep in mind that your card:

• has to issued in the same country as the one on your account
• must be open for foreign, online and recurring transactions
• needs to have a 2 factor authentication set up

If you're having still having issues with updating your payment details, try the following:

• Try with an incognito / private window.
• Clear your browser's cookies and cache.
• Try with another browser.
• Try with another device.

Hope you get this sorted out soon. Cheers!