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Cannot update payment information

Cannot update payment information

Help! I cannat update my credit card information for the payment of Spotify Premium. I already called my credit card company and they told me they granted all of Spotify's inquriries. Therefore, it must be some problem on your end, right?

1 Reply

Hey @herziforlife, thanks for reaching out to us!


We've checked your account and seen that your attempts to update the payment info have been declined by your bank. No worries, we've reported this to our Payments team. You can try again in 72 hours.


Let us know if you have further questions.

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