Cannot updgrade

[Katianna81]

Hello!

I want to updgrade but after the payment with paypal the page goes white and stops.

Could it be that I have registered my account in Germany but live in Kenya?

Thanks!

regards, Katrin

[Masta_22]

Hi there, I suggest you to contact Spotify staff on Twitter at @spotifycares or on there official Facebook page. The response time is short.

Hope this post will help you with that problem.
If this post helping, do not hesitate to like it or/and marks it as a solution.

I'm not a Spotify employe.

Simon Normandin

[Katianna81]

Hi Simone,

thanks for your tipp. I am not on twitter 🙂 on FB the link for contact directs you to their website. Unfortunately that does not help at all. Is there any general email that you are aware of?

Thanks again!

cheers kati

[Masta_22]

Hi Kati, this is the link for contacting support on Web page. https://support.spotify.com/ca-en/contact-spotify-support/?contact

If this post helping you to solve the problem, do not hesitate to like it or/and marks it as a solution.

Simon Normandin

[MattSuda]

Good news!

Spotify is now available in Kenya

You can read more information about Spotify's launch in new markets in this news article: Spotify Expands International Footprint, Bringing Audio to 80+ New Markets