Cannot upgrade card info!

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Cannot upgrade card info!

Casual Listener

Hello, I recently got a new card and Cannot put my new info into spotify. Keeps giving me the message"Declined, check payment details" My card is used for international purchases and online purchases all of the time and the card before it was form the same bank through the same account. It is a Visa and this porblem has been going on for about 2 weeks now! Need my premium ASAP!

Thanks, RB

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Re: Cannot upgrade card info!

Newbie
I have the same problem with my unlimited account. My card works everywhere else on internet but not here anymore. The old card worked fine when I set up the account last year. But now nothing. Please fix this Spotify!
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Re: Cannot upgrade card info!

Spotify
Spotify

Hey guys,

 

As you're aware, there are a few conditions your card will have to meet for your payment to be successful. Firstly, the card needs to be open for e-commerce, so that you can use it for online purchases (Verified by Visa/Mastercard Securecard card) and foreign purchases.

 

Your card will also have to be issued in the same country as the country set your Spotify profile. You can try to update your profile yourself to ensure the card and profile countries match.

 

Alternatively, you could try and pay through a PayPal account. If you're still having trouble, it may be worth having a chat with your bank.

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