Cannot upgrade - empty web page

[levidobson]

I would like to upgrade my account, however the /hu/purchase/panel page shows an empty white page.

There are javascript errors on the page, namely it cannot load 2 different js bundles from fastly.net (offer-panel and sessioncam), and possibly therefore I get an error saying spweb.payments.newflow is not a function, and cannot read property sessioncam of undefined.

[EthanS1]

Hi All,

We've merged all your posts in one thread so its easier for us to control and see the problems happening.

The issue is gone for some users and still here for others please try these steps:

• Try Another Browser
• Clear your Cookies and Browser Cache
• Try Intergo/Private Browsing Mode

If still not nothing please provide the following:

Please provide:
- Your browser
- Operating System
- Country
- Internet Service Provider

As @Jordi has said above - 🙂

If your still having problems I'd suggest leaving it until tommrow to try again as hopefully the issue will be resolved for all! 🙂

As soon as I get any updates or news I will publish it on this thread!

Thanks for bearing with us, I will pass on your feedback regarding Customer Service not putting out a notification on Official Channels!

Ethan

Spoitfy Community RockStar

[jonathanmaze]

Thank you ys I have exactly the same proble.  I press the Start Family Premium button and.....nothing. Ive tried on my phone and pc with different browsers.  Must be a glitch  - Spotify come on hurry up and rectify it.

[trixtur]

I have tried multiple browsers to no avail. This doesn't appear to be a cache problem.

[coymonica]

The same thing happened to me. ...

I have been trying several times and the link doesn't work

[EthanS1]

---

@trixtur wrote:

I have tried multiple browsers to no avail. This doesn't appear to be a cache problem.

---

Can you provide us with the following please so we can feed this to the correct team: 

Please provide:
- Your browser
- Operating System
- Country
- Internet Service Provider

[chaparell]

Hello,

I got the same problem !

Anybody can help?

Rolf

[g-mad]

Lost patience with this issue and signed up with Apple Music instead, poor effort Spotify 😞

[raulrub50]

same help please

[trixtur]

Opera, FireFox, Chrome and Safari are all of the browsers I have tried.

I'm using Mac OS X Sierra Version 10.12.1 (16B25555)

I live in the US.

I am on XMission with 100/100Mbps fiber connection. I also have a backup Comcast Business connection.

*Edit: Further proof it is not a cache problem, I just tried it on my iPhone 7 in iOS with the same problem.

[meahtenoha]

Hi everyone, thank you for reporting these issues in the Spotify Community. 

While we investigate, could someone confirm if this is still happening for you today (Nov 20th). Thank you!

[Jacobsonfam6]

I've tried many times to get around this... It's very upsetting to know I'm paying for this account and that there is no way to add my family members.

I'm using Google Chrome and Internet Explorer on my Windows Laptop. The FREE accounts I'm trying to add are mainly used on a tablet and mobile phone... 

[adnanokt]

its still happening and i cant join

[meahtenoha]

@Jacobsonfam6 @adnanokt could you please both confirm you've tried this with another internet browser? Or cleared the cache for your browser?

[tskoda23]

Tried it on Linux, Windows 10, Mac os x el capitan , and android.

Browsers: Chrome, Chrome on android, Safari, Edge, Mozilla, with and without incognito mode. Always blank page after confirmation.

Country: Germany

Payment type: PayPal

[alfa_sol]

i paid for the family spotify but my family cant join to the link either o the email, i have lost 2 week doing his and anybody cant join!

[Icg]

Hello guys,

i am desperate to add my parents to the familiar plan. They were once using our familiar plan, but a few months after they were kind of kicked out. I’ve tried since july 2017 to add them back but it doesn’t let me add them. 

I’ve tried to contact you through facebook a couple of times, but noone answers.

It’s been 6 months now since i have this problem and I don’t want to keep paying the familiar plan if my family can’t use it.

Please look into my problem!

Do you need my account info?