Cannot use my email again

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Cannot use my email again

Need_help_plz
Visitor

Hi to everyone, I'm asking your help because i've faced some problems while trying to create an account. 

First of all, I had a previous account which I deleted and if I try to log in obviously I can't because the email isn't associated with any account.

After I deleted the account I've waited (can it be two weeks? I don't remember exactly but I know it's the right period), but when I tried to create a new account with that email, it says that it is linked to an existing account.

So how can I create an account with my previous email if it is the one linked to the deleted but somehow existing account?

Thanks to everyone for the help

1 Reply

Joel-M
Composer

Hey @Need_help_plz,

 

Thank you for reaching out to the Community. I would recommend you check out this page for more information. Meanwhile, I will continue my research on this and let you know if I can find a solution. I would also recommend you contact customer service about this issue.

 

I hope this helps and let me know how it goes. Thanks!

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