Cant Change Card Number (Chile)

[user-removed]

So just as the title says, i enter the payment section and theres no possibility to change my credit card number, and the one i created the account is no longer avaibable.

I read the faq and theres a link to go there, I press the link and it doesnt go to a any place where i can do this.

Please help on this!

This is for the Spanish web of Spotify.

Regards

[user-removed]

No help?

[MattSuda]

To change your credit card number, you need to remove the old payment from your account first, then you should be able to add the new card.

Try going to this page:

https://www.spotify.com/account/subscription/

Are you still having trouble?

[user-removed]

Yeah still on the problem.

On that link i can only see my credit card details but i cant change them or remove them at all.

Its strange that the link of the faq for this problem should send me to this url:

https://www.spotify.com/account/subscription/change-payment/

but when i try to go there it send me to this:

https://www.spotify.com/cl/#premium

Maybe the problem is that the change payment site is down? I dont know really...

Omg having free again is killing me T_T

[MattSuda · Accepted solution]

@user-removed 

The option to change the card should be there. Maybe it's a temporary problem with the page.

To solve this problem you need to contact support here:

https://www.spotify.com/about-us/contact/contact-spotify-support/

First dropdown select "paying for Spotify"

Second dropdown select "change my payment information"

Third dropdown select "I can't find where to do this"

In the textbox explain your situation.

If you get an autoreply email you need to reply to that email.

Support tries to reply within 24 hours so hopefully you won't be stuck on free for too long.

[user-removed]

Ok ill do that,

Thanks for the help.

Regards

[tostoic]

Hey clouse... did it work? I have the exact same problem and have no idea how to fix it 😞