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Cant Log in

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Cant Log in

Casual Listener

Plan: premium

Phone: Galaxy S10+

Country: US

OS: Android 9

Hello, today i got on spotify to be greeted with a login/sign up screen. So i logged in with my normal credentials and it showed the normal splash page for not even a second then goes back to the login/sign up screen. Ive tried everything that i would know of like restarting my phone, deleting and reinstalling spotify, and trying it on the web player. Im at a lose, and have no idea what to do. Thanks in regards

3 Replies
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Re: Cant Log in

Community Legend

Hi,

Did the web player work?

 

Can you try another device?

 

Regards,

René

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Re: Cant Log in

Casual Listener

I have tried on a xbox and the computer app and the web browser, none has worked.

Highlighted

Re: Cant Log in

Community Legend

Hi,

If you use the web player, what happens then? Is it like invalid username or password?

 

Can you do a forgot password using the browser? You need to enter your email address and you will get an email to change your password.

 

Regards,

René

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