Help Wizard

Step 1


Cant access account

Cant access account



My old account which was connected via Facebook doesnt work anymore. There is no way I can reset my password. Even with the connection removed via Facebook, it keeps saying that it already exists. 


I know created a new account with my work email, but I want to use my private mail.


How on earth can I deactivate/ remove the account or at least have access? 



Martijn van den Berg


4 Replies

I don't know but is there any way you can remove access from Facebook?

Thanks! Already tried as well

Hey there @mvdberg and @TaTHEj


Thanks for reaching out to the Community about this. 

We'd also suggest you check out this help page in case you still don't have access to the account. If it doesn’t do the trick, we’ll provide you with further help. 


Keep us posted. 

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