Cant access my premiun account

[walfred]

Hi why cant i access my premiun acount on my tablet but not my phone? Same login and password?

[walfred]

Can*

[maricruz-1970]

My mobile was logged out from Spotify and now i cannot access. I have already changed my password and it keeps on telling me the user or password is incorrect

[MattSuda]

@mariocruz123 

Are you using the Android app?

If so, make sure that your keyboard is not putting an extra space after the username/password.

Many people have had the same problem and their keyboard was putting an extra space.

If you are not using the Android app, or you still need help,

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it.

Support usually replies within 24-48 hours.