Cant add a family member.

[JoeNeto]

Hey, today one of my family members just got disconnected and when I tried to make a new account for him, it does not work, say that he already has an account or that the address is wrong, and I know I didn't wrote it wrong. What can I do to add him again?

[Bittencourt]

Hi, @JoeNeto!

Don't worry, our Accounts team can take a closer look at this. You can get in touch with them from any of our social media help sites: @SpotifyCares on Twitter and Spotify Cares on Facebook. Just send them a private message with your and the members account's email addresses. 

You can also use our Contact Form to get email support.

But before I suggest that the members try using different browsers on their computers (with clear cache) to accept the invitation. 

Let me know if this helps!