Cant connect my brother to my family account

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Cant connect my brother to my family account

DakaSky
Casual Listener

Plan

Premium

Country

Canada

Device

Surface Pro 6, LG G5

Operating System

Win10

 

My Question or Issue

Ive had a premium family account for my roommates since it was released. One recently moved out, and now my brother has moved in - and it keeps saying that he has to live at the same household which he does he even has the same last name! 

 

Hope anyone can help. Thanks :)

3 Replies

Re: Cant connect my brother to my family account

Rock Star 14
Rock Star 14

Hey there @DakaSky,

thanks for posting in the community !

 

As a basic rule for the Family plan to work properly, all invited users are to have the same physical address listed in their account details.

 

Please check out this help page to make sure you've got it all covered.

 

Let me know if you have any more questions =)

OneByBooRock Star 14
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Re: Cant connect my brother to my family account

DakaSky
Casual Listener

The issue has been solved - Thanks :)

Highlighted

Re: Cant connect my brother to my family account

Rock Star 14
Rock Star 14

Hey there @DakaSky,

 

Thanks for the update, great to hear it's all good now !

 

Have a great day =)

OneByBooRock Star 14
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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