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Cant create an account

jarvando
Casual Listener

I have just purchased Family subscription and im trying to create accounts for wife and daughters, all over 13.  It just errors with a spinning wheel, and on ios phone and ipad it errors on the email address field.... Tried all browsers (Safari, chrome, firefox, edge and ie11 - Private and not.  Tried 2 iphones and 3 ipads.  PLEASE HELP!!!!

6 Replies

Luke
Spotify Star
Spotify Star

Hey @jarvando,

have you tried to use an incognito tab, clear the cookies of your browser and use another device?

When this doesn't work, you should try to use another internet connection (e.g. cellular data instead of WiFi).

 

Have a nice day!

LK608

LukeSpotify Star
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jarvando
Casual Listener

I have tried all of that across many devices both on LAN WiFi and 4G, nothing works for me.

Luke
Spotify Star
Spotify Star

Hey again @jarvando,

can you tell me which country you're located in and try to sign up from?

 

Let me know how it goes and

have a great day!

LK608

LukeSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

jarvando
Casual Listener

Hi,  I’m in Jersey, Channel Islands.

ZioPilo
Newbie

no

Luke
Spotify Star
Spotify Star

Hey again @jarvando,

Thanks for letting me know!
In this case, I'd recommend reaching out to Support, and letting them know this info & all the steps you've tried.

 

You can do this one of these ways:
Email: https://www.spotify.com/about-us/contact/contact-spotify-support/


Twitter: https://twitter.com/SpotifyCares


Facebook: https://www.facebook.com/SpotifyCares

 

Have a great day!

LK608

LukeSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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