Cant log in, think my account was hacked

[throwaway64]

Today i went to my spotify app and I was logged out, when i tried loggin back in it said the email/name and password were invalid. I clicked on forgot my password and got the email. When i followed the link to reset my password it said the link is not valid or already used.

Someone please help.

[Melody]

Hey there, @throwaway64!

Thanks for getting in touch.

Just to check, is this still happening?

If so, can you try resetting your password again, from a desktop device in a different browser/incognito window? Let us know if that helps.

If that doesn't do the trick, and you think your account may have been compromised, we'd recommend contacting Support:

1. Email - https://www.spotify.com/about-us/contact/contact-spotify-support/

2. Twitter - https://twitter.com/SpotifyCares

3. Facebook - https://www.facebook.com/SpotifyCares

They can take a closer look behind the scenes into this for you 🙂

Many thanks,

/M