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Cant log in through app but can login to web player

Cant log in through app but can login to web player

I went abroad. So, I couldnt login after 14 days. But,now I came back and I still cant login through the app. I can login through web player though. Please help. Music is life.   😞   

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3 Replies

Hi @yashagarwal!

 

In this case, we'd recommend following these steps to change the country settings on your account. That way, you'll be able to access it again. 

 

Let us know how it goes. 

But I still can't login through app.

Hey @yashagarwal!

 

Sorry to hear this.

 

 

If you've already checked out the steps to change your country and you're still not up and running:

1) Are you using a VPN? If so, does disabling this help?

2) Does reinstalling the app help? 

If not, we'd recommend contacting Support to see if they can help out 🙂
You can do this one of these ways:

Email: https://www.spotify.com/about-us/contact/contact-spotify-support/

Twitter: https://twitter.com/SpotifyCares

Facebook: https://www.facebook.com/SpotifyCares

 

Let us know how you get on,

/M

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