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 I cant remember my username or email and it is still charging me monthly (pretty long time already noticed it now) what should i do?

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5 Replies

Hey @Mak11,


If you’re unsure which email you used, I’d recommend having a quick scan of the email accounts you own for emails from ‘hello@spotify.com’. That way you can determine which one you used to sign up for Spotify with.

Let me know how it goes!

MaximSpotify Star
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Heyy I own so many emails cant really remember them at all so that wont help me 😞 but thanks anyways

There are some more steps you can try listed here: https://support.spotify.com/article/do-i-have-an-additional-account/.

 

Let me know how it goes. 

MaximSpotify Star
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Already tried those 😞 huh this is difficult..

Thanks for letting me know.

 

I’d recommend reaching out to Spotify for more help with this. You can find some more info here on how to do this.

 

I hope this helps!

MaximSpotify Star
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If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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