Help Wizard

Step 1


Cant log into my account

Cant log into my account

I want to cancel my subscription but I dont know which email I have associated with the account or the password so when I type in my username I dont know where the reset email is going to. How do i figure out what email is associated with my account using just the username. Also is there a way to cancel your subscription on the actual spotify app. 

1 Reply

No problem @Mat121!


There are 2 ways you can go about doing this:


  1. You could contact @SpotifyCares on Twitter and Spotify Cares on Facebook. Just send them a private message with your problem and try and give them as much information to prove it's you as possible.
  2. Otherwise, you're going to need to use our Contact Form to contact Spotify support and confirm your credentials.


Let me know if I can help you further!




If I solved your problem, don't forget to click "ACCEPT AS SOLUTION"

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I am a Spotify Community Rising Star and therefor am not employed by Spotify. I can not guarantee any refunds, account recoveries, or personalized help regarding your account. For such assistance I recommend @SpotifyCares on Twitter and Spotify Cares on Facebook.

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