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I made this account to ask this question but I need to cancel or change the password to my primary account because I'm paying premium but I cant login. I tried changing the password but it wants to send the email to an email address that I don't have access to. Is there another way to change the password or the cancel the premium subscription?
Hey @5-_n1euhym89l, welcome to the Spotify Community!
We'd recommend going here and check all the option in the guide for you to cancel: https://support.spotify.com/article/how-to-cancel-your-subscription/.
Let us know how it goes 🙂
This did not help me at all. I have basically no access to this account but still paying for it on my primary account. Is there a support number or email so I can see my opinions?
Hi
Maybe I can help you out in that issue
Firstly, contact to costumer service at E-mail support@spotify.com
- Ask them to update the current E-mail registered into your account
- Afterwards, go ahead and reset your password through this link
https://www.spotify.com/us/password-reset/
- Enter your new email address and click SEND
Check your email inbox and find an email from Spotify subject “Reset your password”.
-If you don’t see it, check other possible destination such as junk/**bleep** folders or any other filtered folders (e.g. If you use Gmail, it might be in the Social or Promotions tabs).
- Click the Reset password link in the email. A new web page will open.
- Type your new password in both fields and click SEND.
- Go back to the app and log in with the email address you used to reset your password and the new password.
Good luck 😉
Hey @5-_n1euhym89l,
Sorry for the confusion.
If you're unable to log in to your Premium account, and you can't reset the password, we'd recommend reaching out to our support team.
They should be able to help out here. Let us know how you get on!
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