Cant play offline playlists anymore

[juansebastian33]

Hello friends!

I got a premium account while I was living in Australia, now I moved to Ecuador and after a few months, I cant play the offline playlists anymore. I changed my credit card information for the next payment of the second year (that will be in two weeks) but still wont allow me to put my plalylists offline or change the country I am in my profile. Any advice?

[jean3601]

Hey there @juansebastian33!

Here's what to try if you've upgraded to Premium but don't see it in the app.

• Check your subscription page. Your status should be Premium. 
• If you're on Premium, try signing out and back into the app. 
• If it says Free, check the receipt we send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

It's also possible you have a second account - one account with a Spotify username, the other created and linked to your Facebook profile. Try logging in with each to access your Premium.