Help Wizard

Step 1


Cant remember Username

Cant remember Username

Hi everyone, wondering if you can help. I have been using Spotify for a while now and paying for Premium. I have in the last few days upgraded my phone contract and switched my phone. Now what I thought was my log in info is actually of a a older account which isnt premium. I have tried everything I can but cant remember my details for the account I already have that I am paying for. Help! My contract provider is adding £9.99 onto my phone bill and they said they dont have this information and I will need to speak to Spotify.

1 Reply

Hey! Thanks for coming to the community for help 🙂

Try contacting the Spotify support team here, they should be able to help you figure out your details!


Hopefully this helps! (and if it does, marking this as a "solution" will make it easier for others with the same problem to find)

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