Cant reset password and forgot it and dont know email

[flocture]

Plan

Premium

Country

Germany

My Question or Issue

I have an account with premium logged in on my mobile phone. I dont know the email of this account. If I try to reset the password I use the username which is shown on my account. But spotify says this username doesnt exist, so what should I do? I cant log me in on for example my laptop.                                                                     Thanks for helping me 😄

[A_Musicophile]

Hi @flocture!

I'll do my best to help! Could you have misspelled the username by accident, or maybe even is the username case-sensitive? This has happened to me before when I tried to log-in on my account and I realised that I was misspelling the username. 

In the meantime, here is a link regarding problems logging into account: https://support.spotify.com/account_payment_help/account_help/problems-logging-in-to-spotify/

Let me know how you get on.

Best wishes,

A