Cant reset password

[Honeybee37]

Plan

Free

Country

UK

Device

PC

Operating System

Windows 10

My Question or Issue

I made a free account a few years ago and would like to get back into it, but when I try to reset the password it says "The username or email you provided is not associated with an active Spotify account.". I've also tried to make a new account using the same email but it says its in use

[Billy-J]

Hey @Honeybee37, thanks for reaching out to the Community!

For this particular case, I'd recommend getting in touch with Customer Support. They'll take a look and do their best to help.

Have a nice day!