Cant search artists or songs

[Reemo86]

Hello, when I go under search to search for an artist or a song that are on spotify I get a message that says ' no offline results found go online to search million of songs' but when I go on my settings it shows that iam online. This is a new issue as I was able to search for artists and songs before. Also under the song I cant click on view artist to go to that artists page and see the rest of the songs under that artist. Please advise 

Thank you 

[Loxer · Accepted solution]

Hey, thanks for reaching out.

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstallation of the app. Just follow the steps here.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest!

[Reemo86]

Hi lorenxk,

Thank you for the suggestion I turned off my phone and turned it back on and it worked I don't know why I didn't think of that!

Thanks again!

[callmeperez]

I found a solution!

I have a Samsung s7 and I have the energy saver activated, and I found that is an deactivated option that says "Background network usage".

I´ve activated that option, restarted the Spotify app and It worked!

I hope that It can work for you too

[Reemo86]

Thank you so much I will try that. I've been turning off my phone and turning it back on for it to work so hopefully this will work.

[Jemi]

Hey @Reemo86,

Great to hear that worked for you. We hope you'll be able to enjoy your awesome tunes from now on 🙂

@callmeperez great suggestion ^^