Cant use e-mail


Cant use e-mail



I tried creating a new account using my E-mail adress, but it did not work because it said that the e-mail was already in use for an other account.

then I went to the "forgot password or ursername" tab and tried to recover these by typing in my e-mail (the same one), but got this answer: 

The email address you provided is not associated with an active Spotify account.


what should I do? 😮

1 Reply

Re: Cant use e-mail


I've escalated this through to our contact form, so one of us should be in touch with you shortly. This shoudn't be too difficult to sort out.

Check out our Twitter for the latest updates on any service issues: @Spotifystatus

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