Canvas option

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Re: Canvas option

Moderator
Moderator

Hey @Nehi,

 

Thanks for reaching out to us about this.

 

Do you mind trying to log in to your account from another mobile device and seeing if the option appears?

If not, do you mind creating a new account and logging on on your iOS device to see if it appears now?

Thanks! Keep us posted 🙂

PeterModerator
 
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Re: Canvas option

roby3015
Casual Listener

I have the same problem and my friend put his account in my iPhone Xr, he have got iphone SE, and it works but we return in my account canvas there isnt.

https://community.spotify.com/t5/forums/replypage/board-id/spotifyaccountrelated/message-id/1523272

I already try this too.

Re: Canvas option

Moderator
Moderator

Hey @roby3015 - help's here!

 

It sounds like there's something up with your account.

 

Would you mind creating a new account, logging into it on your device and seeing if Canvas shows normally?

If so, you can then transfer your saved music and playlists to the new account by following the steps here.

 

Let us know how it goes!

PeterModerator
 
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Re: Canvas option

roby3015
Casual Listener

I have created a new account and now i canvas on it but not in my first account.

On my first account i have got "premium student", can i put the "premium student" on second account? or i must do a normal premium?

Re: Canvas option

Moderator
Moderator

Hey @roby3015,

 

Glad to hear that the new account is working with Canvas!
 

You'll need to reach out to our Customer Support team here - they can help transfer your student discount to the new account.

 

Let us know how you get on - we'll be here if you have any other questions.

 

Take care for now 🙂

PeterModerator
 
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