Card connected to account

[knubbz]

Hi.

I have an spotify premium account that suddenly doesn't work. Ive got an email regarding payment fail but when I check my cardtransactions the transaction has been made but from a different card then what's registered under my account/payment settings. I want to assure that I don't have two accounts and ofcourse just pay for one!

Contact me ASAP!

Thanks.

[Joe]

Hi. It may be that you have somehow created a second account. If you use the online contact form, someone at Spotify can help get this sorted. If you get an automated reply directing you back to the community or to the help pages, make sure to reply to it directly (even though it says not to) to speed things along.