I recently lost my debit and credit cards, so when the next month's payment was due to be taken, I got an email from Spotify saying they hadn't been able to take the payment, which is to be expected as both cards were cancelled.
I logged on and tried to update my payment details, but it gave me the error message "Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use another payment method."
I have since tried on a number of occasions with both my credit and debit cards and the same thign has happened for both. I have a Student subscription, and I read on the UniDays website that some users were experiencing problems accessing spotify with the discount, so I tried signing up for a standard subscription, but still both my cards gave the same error (this was to see if the problem was with my card or the student discount, but I had no intention of keeping the full price subscription - the only reason I had a subscription in the first place was because of the 50% discount)
I phoned the bank and they said no payments have been declined on either card, so it must be an issue at the other end. The only option I have left is to use PayPal, which would be fine except that is not an option when signing up for a Student subscription, so now I am at a bit of a loss!
I would really appreciate any help with this - I have never had any problems with Spotify in the past, and have really loved using it, so I would hate for that to change.