Change Canada to Portugal

[user-removed]

Hi everyone! I just moved from Canada to Portugal, and I have a Portugal MasterCard and I am having issues to change my payment method to Portugal.

What to do?

[KatesHere]

Hey there @user-removed, welcome to the community!

That's odd. Have you checked this support page on how to change your country?

Let me know if that helped 🙂

K

[user-removed]

Yes, and I followed exactly how is there, I used a MasterCard from
Portugal, then I get a message that I am switching to Portugal but
everything keeps the same 😞

[KatesHere]

Hey again 🙂

What do you mean keeps the same? Do you see any error message?

K

[user-removed]

When I go to my profile page still Canada.

[KatesHere]

Hmm, is your account created with Facebook? In that case, you may need to switch the country from there.

K

[user-removed]

Yes, it was but also facebook was changed. I really don't understand. I
will try to unlink facebook to spotify

[KatesHere]

Hey again

Keep in mind that if your account was created through facebook it may cause issues. Can you try to update your payment method in a different browser or by opening an incognito window in your current one?

Let me know if that helps 🙂

K

[mariashansen]

Hi! 

I have the same problem. My account is Danish, but I live in UK now and I wanted to take advantage of the UniDays discount. However, I wasn't eligible for it because my account was connected to my Danish credit card. I followed the support page for how to switch card settings to a card from another country, and my Bank of Scotland card is now connected to Spotify, but in my profile under account settings, my country is still set to Denmark, and I can't change it. There is a drop-down box, but I cannot click on it. How do I effectively change my country to UK and not Denmark? My Facebook is also connected, but the settings on my Facebook does say that I live in UK.

In advance, thanks for your help 🙂 

[parapent1sta]

I was contacted directly by Spotify, was a big surprise! And they changed manually and it worked fine 😉

I am really happy with their support. I wasn't expecting to get an email. I didn't even send them any email asking for help 🙂

5 stars service!

I am "sergiodasilva82" but I decided to create a new account 🙂

[mariashansen]

Okay so, do you think I should just wait for them to contact me? 

Thank you for your answer 🙂 

[parapent1sta]

If they don't read your message, create a new topic. In my case, I was very
lucky! 🙂

[mariashansen]

I created a new topic, now I'm just hoping! 🙂 

Thanks for your help, have a good night! 

[KatesHere]

Hey there @mariashansen, thanks for reaching out!

You shouldn't worry as any changes should be reflected in your next billing cycle. If then you still haven't seen a change, let me know so we could see what to do next 🙂

Hope this helps!

K