Change Email Address on a Facebook Login Account

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Change Email Address on a Facebook Login Account

bcolbertfb
Newbie

Plan - Premium Family

Country - USA

Device - Samsung Galaxy S3 and Macbook Pro

 

My Question or Issue

I created my account many years ago with Facebook Login and an email address from a previous employer. I no longer have access to that email address and would like to update it. However, when I try to change the email address, I'm asked to input a password. I don't have a password tied to the account, because I have always used Facebook Login. When I try to "reset" the password, the password gets sent to the email address that I cannot access. I was recently able to add a mobile number to the account, but there doesn't seem to be an option to send the password reset via text. Likewise, when I have filed support tickets in the past, I've been unable to get a response (I'm assuming because they were sent to the email address I cannot access).

 

I just want to be able to receive emails about my account. What's my best path forward?

1 Reply
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Re: Change Email Address on a Facebook Login Account

Rising Star 15 Soul-Calibre
Rising Star 15

Hello there, my friend!

Thank you for raising your concern out here in the Community!

 

 

In regards to your issue, it's best to reach out directly to Spotify Support. They can be reached through their Twitter @SpotifyCares ( https://twitter.com/SpotifyCares?s=09 ) or through the online SpotifySupport ( https://support.spotify.com/contact-spotify-support ).

 

 

 

* Note that if you are going submit a contact form (instead of sending a DM on Twitter), make sure to check your inbox and junk folder for an email from Spotify.

Soul-CalibreRising Star 15
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