Change Family Plan

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Change Family Plan

mightygeeks
Casual Listener

How do I change my membership from Family Plan of 5 to Family Plan of 3? Please advise ASAP! I've tried to find it on the website and it's nowhere, and I just got rebilled yesterday for $9.98 more than I need. I also need that refunded.

3 Replies

Taylor
Community Legend

Hi, and welcome to the community!

You need to cancel your subscription then resubscribe to family selecting the new number of members.

An FAQ for Spotify family is available here.

 

Anthony

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mightygeeks
Casual Listener
Does that mean I lost what I paid this month and will get charged again? 

MattSuda
Rock Star 24
Rock Star 24

I suggest you contact support so they can help you and answer your questions

https://www.spotify.com/about-us/contact/contact-spotify-support/

 

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

 

Support usually replies within 24-48 hours.

 

You can also tweet to @SpotifyCares on Twitter for help.

MattSudaRock Star 24
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