Change Password shows up too frequently

[HärlighetTillUkraina]

<sensitive info removed>

  

Seriously? I've changed my password more than 10 (or maybe 12) times a year, and this thing still keep showing up and it's pretty annoying.

I only use my account across different devices and sometimes via a VPN. Can somebody tell me why this is happening? & How to stop this mandatory password change action show up in the future?

[ribezaz · Accepted solution]

Hello! Welcome to the Spotify Community😊

I understand how frustrating this can be. Spotify has security measures in place that can trigger the password change request, especially when accessing from different devices and locations. Since you mentioned that you use a VPN, this may be causing the issue, as Spotify does not recommend the use of VPNs. When your account is accessed from very different locations in a short period of time, the system may interpret this as suspicious activity and, for security reasons, request a password change.

To avoid this issue in the future, try:

✔️ Disabling the VPN when accessing Spotify.
✔️ Checking that your account is secure and that there are no unknown accesses.
✔️ Always log out of old devices that you no longer use.

I hope this helps! If you need more information, I'm here. 🎵

Cheers,
ribezaz

[0Don]

I am having the same issue its so annoying to log back in to all devices I need to change my password every month

[Jerfo]

I am also experiencing the same issue while using an authorized third-party client plus VPN.

> Disabling the VPN when accessing Spotify.

This is not a solution, and should not be recommended as such. The solution is Spotify amending their security policies to decrease false positives. Me being forced to change my password 3 times in 2 weeks, and me actually doing it, should be a sign that perhaps their flagging is incorrect.

> Since you mentioned that you use a VPN, this may be causing the issue, as Spotify does not recommend the use of VPNs. When your account is accessed from very different locations in a short period of time, the system may interpret this as suspicious activity and, for security reasons, request a password change.

I don't care what's Spotify's recommendation for using a VPN is. If they can't handle their network security with their customers using VPNs, then I will simply stop using Spotify.

[jeffse]

I was looking for what was causing my frequent password resets, and I stumbled on this thread.

I'm in the same boat. I have 2 VPNs that I use for work, depending on what cluster I have to connect to, and can be switching several times a day. I'm having to reset my Spotify password every week, and it has to be sync'ed across my phone as well. It's a real pain.