Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Change email after disconnecting Facebook

Change email after disconnecting Facebook

I no longer use Facebook, so I have disconnected my account and reset my password.

 

I have two questions regarding this:

1. Do I always have to login using my account number or can I use my email address?

2. Why can't I change my email address or edit any other profile settings? They're all grayed out and there's no save option.

 

I have a Premium account, if that matters.

Reply
2 Replies

Hi there @gumbydude,

thanks for reaching out !

 

A user can access his account login with his/hers e-mail address as long as the account was initially created using this e-mail address other than a Facebook based account.

 

In order to learn more about the behavior of a Facebook based account on Spotify, please make sure to check this help page.

 

In addition, visit this help page and this one as well to learn on the options you have on changing username, e-mails etc.

 

Hope this helps 🙂

 

Hey @gumbydude,

 

Thanks for asking about this!

Only users who have created their accounts directly through the Spotify website can change their email address by themselves.

 

The thing with Spotify accounts created via Facebook is, that the only way to have your email address in the Spotify account changed is to reach out to support.

 

Hope this sheds more light on your questions 🙂

PetyaModerator
 
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 

Suggested posts