Change from Partner Account to normal account

[moi12456798]

Hello Everyone,

When I signed up for a new mobile subscription with the mobile operator Salt in Switzerland, a Spotify Premium account was included with it.

Now that I have left Salt, I want to change my payment method, but the web page tells me "Your subscription is linked to our partner Salt. Please contact Salt for any question." But Salt can only tell me to create a new account...

So, Does anyone know how to change this, without creating a new account? (I don't want to lose all my playlists and my saved music...)

[atom1989]

I escalated your problem to staff. They will reply you as soon as possible.

[MattSuda · Accepted solution]

Usually this message is displayed because Salt has to disable something on their end.

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

[moi12456798]

Thanks a lot guys! Salt had not disabled it, now it works perfectly!

[Sandyyy]

Hey i need help please so I created my account with Facebook and I did my partner login and it linked up together but it didn't give me the. Premium how can I change on the partner account my email address