Change from Spotify Family to Premium

[ruzomberok]

Hey

I would like to switch from having the Spotify Family to the Spotify Premium, how will I be able to do this? 

[Ox1]

Hello!
You need to cancel your Family subscription first. Don't worry, you won't lose your remaining Premium days 😉 You can subscribe to Premium here then.

Tell me if it worked, please 😉 Have a great day!

[ruzomberok]

Thanks, but now I have a new problem!

I tried to cancel my Spotify Family subscription, but they required my password. Which I of course have forgotten. My Spotify-account is old and linked to my previous mailbox of which I no longer have control over, so if I press "Forgotten password?" I'm not able to get to my e-mail which my account is linked to. 

Any ideas? 

[ruzomberok]

I'm not even sure if the password I'm typing when trying to cancel is wrong. But at least the website says it's wrong. 

Actually, when I log out and in again, my current password seems to work fine. But it doesn't work when I try to cancel my subscription. 

[Ox1]

Hello!

Are you logged in on the Spotify page? If so, please contact Spotify using their contact form and tell them to reply to your new address.

Have a great day!