Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
When upgrading to Family Premium I put in the wrong home address for my family to fill out, and now I can not find where I can change it to the correct one. How can i fix this? 🙂 Grateful for any help!
Solved! Go to Solution.
Hi there,
Thanks for getting in touch about this on the Community.
Right now, it’s not possible to change the address registered on an existing Premium for Family plan.
You need to create a new account (ensuring that you cancel the plan on your old account beforehand, and sign out everywhere) and then subscribe to Premium for Family on that new account.
Hope this helps!
hello @Maandiieee
You can change your Spotify account details in the link below:
https://www.spotify.com/account/profile/
Problem solved? Please "Accept as solution"
Hi!
Thank you for your answer. But this does not solve my problem.
I need to change the home address I filled in when upgrading to a family premium account. I can not find this page anywhere, which disturbes me a lot.
I will try to continue to look for a solution!
Hi there,
Thanks for getting in touch about this on the Community.
Right now, it’s not possible to change the address registered on an existing Premium for Family plan.
You need to create a new account (ensuring that you cancel the plan on your old account beforehand, and sign out everywhere) and then subscribe to Premium for Family on that new account.
Hope this helps!
This is not an acceptable solution. There needs to be a machanisim to change you address. This is the only service I have ever seen (and I belong to a lot) that does not have a place to change ALL OF YOUR INFORMATION ON YOUR ACCOUNT. This is wrong and spotify needs to correct this.
Hi there @markeby
You can submit an idea on the spotify community just click the link below:
https://community.spotify.com/t5/Ideas/ct-p/newideas
It helps to improve the experience of spotify and for you as a customer.
Just ask me if you have more questions.
This isn't a community issue. This is a spotify administration issue.
This is a ridiculous thing. When you first sign up for a family account, then click to add your first person, it asks you for your info. Why in the world would I assume it was asking for MY info and not the info of the person I'm adding.
Now I want to give this to my brother and girlfriend, and I can't without it looking like it's coming from my girlfriend, since she was the first one I was adding. I need this changed right away in order to proceed with the gifting, and you're telling me I have to wait for support to do it? WHY?!?!?!
Merry Christmas, I guess.
I have the same issue and i still not getting answer from spotify customer service.
How can I restart the process? I think I made some typos when filling the information before you get to the page where you can send the invites.
I did it more than once.
At the end, Spotify customer service answer my email with this: We’ve made some changes backstage which should allow them to rejoin.
I did it and finally works.
I also had the same problem. Joined spotify family, clicked 'invite user' and thought it was asking for the invited user details so I put in my wifes details. But in fact it was asking me for MY details, and then you can't fix it without manually contacting support? Was the UX department on holiday when the family feature was added? Having the user enter profile information that goes into a database blackhole that you cannot edit or even view would be unacceptable for a startup company, let alone Spotify.
then by doing that you would want to expect us to pay another payment again? wow.
Same Problem. Opened a support ticket and the removed my prime family to free so I can update the address. I asked when I should update it and they said it would happen during the "re-subscription preocess". Never was promted to change my address and still don't know what is. Support has been lacking a bit. If anyone can help that would be great!
The service works very well. The support is a joke.
Same issue here, still don't know how to fix it,
They keep sending emails and I am not able to review what address I had when I joined (as a free user before), so it keeps sending emails to my brother and myseld asking stupid information and I cannot edit my address information.
THAT'S RIDICULOUS SPOTIFY, IF I MOVE I NEED TO CREATE ANOTHER ACCOUNT, THAT'S INACCEPTABLE
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…