Change my home address

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Change my home address

Maandiieee
Casual Listener

When upgrading to Family Premium I put in the wrong home address for my family to fill out, and now I can not find where I can change it to the correct one. How can i fix this? 🙂 Grateful for any help!

1 ACCEPTED SOLUTION
Solution!

Astame
Community Legend

Hi there,

 

Thanks for getting in touch about this on the Community.

 

Right now, it’s not possible to change the address registered on an existing Premium for Family plan.


You need to create a new account (ensuring that you cancel the plan on your old account beforehand, and sign out everywhere) and then subscribe to Premium for Family on that new account.

 

Hope this helps!

View solution in original post

61 Replies

Astame
Community Legend

hello @Maandiieee

 

You can change your Spotify account details in the link below:

 

https://www.spotify.com/account/profile/

 

Problem solved? Please "Accept as solution"

Maandiieee
Casual Listener

Hi!

 

Thank you for your answer. But this does not solve my problem. 

I need to change the home address I filled in when upgrading to a family premium account. I can not find this page anywhere, which disturbes me a lot.

 

I will try to continue to look for a solution!

Solution!

Astame
Community Legend

Hi there,

 

Thanks for getting in touch about this on the Community.

 

Right now, it’s not possible to change the address registered on an existing Premium for Family plan.


You need to create a new account (ensuring that you cancel the plan on your old account beforehand, and sign out everywhere) and then subscribe to Premium for Family on that new account.

 

Hope this helps!

View solution in original post

Kelz8
Newbie

Having just gone through chatting to someone at spotify, they are unable to update the address on a family plan. So I told them its pretty bad service that I am forever going to have to remember my old address. They said the isses get logged and may be fixed in future... but since your original post was posted in 2016, im not going to hold my breath. 

JesusMCyC
Newbie
Really Spotify? That totally sucks.

I've been trying for months to add my sister on my family plan and you want me to contact you to provide me to know my OWN address? This is enough reason to cancel my subscription and move to Apple's one.

11170234824
Newbie
Hello, i purchased spotify for my family last month but I cannot add my sister to it no matter what. We are thinking that it might be caused due to miswritten adress which is infact the same.... but i cannot remember how I wrote my own address to the bars.. ıs there any way to see it?

user-removed
Not applicable

Same Problem. Opened a support ticket and the removed my prime family to free so I can update the address. I asked when I should update it and they said it would happen during the "re-subscription preocess". Never was promted to change my address and still don't know what is. Support has been lacking a bit. If anyone can help that would be great!

DjDannyDarko
Casual Listener

This is a ridiculous thing.  When you first sign up for a family account, then click to add your first person, it asks you for your info. Why in the world would I assume it was asking for MY info and not the info of the person I'm adding. 

 

Now I want to give this to my brother and girlfriend, and I can't without it looking like it's coming from my girlfriend, since she was the first one I was adding. I need this changed right away in order to proceed with the gifting, and you're telling me I have to wait for support to do it? WHY?!?!?!

 

Merry Christmas, I guess.

aro1976
Casual Listener

This address check is the most stuppid idea I found in the internet era. I have a Spotify Premium Account just to share with my two daughters that LIVE WITH ME and my wife AT THE SAME ADDRESS.

If they are unable to use their accounts because SPOTIFY is unable to validate the address is the same, there is no point in continue this subscription.

 

Attached is a family picture, if you need I have also my 10 years of Tax Form Filled, where 5 of them is using my latest home address.

13880174_10205813454330527_3187115232522465345_n.jpg

bernalfr
Casual Listener

I have the same issue and i still not getting answer from spotify customer service.

 

 

Astame
Community Legend

@bernalfr

 

Try to do the process again and add all the usernames. 

Speedoflight
Newbie

Still cannot change anything Bro

AndreGHC
Casual Listener

THAT'S RIDICULOUS SPOTIFY, IF I MOVE I NEED TO CREATE ANOTHER ACCOUNT, THAT'S INACCEPTABLE

vanndroid28
Newbie

then by doing that you would want to expect us to pay another payment again? wow.

bernalfr
Casual Listener

I did it more than once.

 

At the end, Spotify customer service answer my email with this: We’ve made some changes backstage which should allow them to rejoin.

 

I did it and finally works.

 

 

laamate
Newbie

How can I restart the process? I think I made some typos when filling the information before you get to the page where you can send  the invites.

markeby
Casual Listener

This is not an acceptable solution.  There needs to be a machanisim to change you address.  This is the only service I have ever seen (and I belong to a lot) that does not have a place to change ALL OF YOUR INFORMATION ON YOUR ACCOUNT.  This is wrong and spotify needs to correct this.

Lilly415w
Newbie

Amen

Astame
Community Legend

Hi there @markeby

 

You can submit an idea on the spotify community just click the link below:

 

https://community.spotify.com/t5/Ideas/ct-p/newideas

 

It helps to improve the experience of spotify and for you as a customer. 

 

Just ask me if you have more questions. 

markeby
Casual Listener

This isn't a community issue.  This is a spotify administration issue.

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