When upgrading to Family Premium I put in the wrong home address for my family to fill out, and now I can not find where I can change it to the correct one. How can i fix this? 🙂 Grateful for any help!
Why is this issue marked as solved?? Not be able to change my address is an not acceptable in 2017! The UX department should be fired! There are no excuses. Spotify is losing customers like me switching to Apple Music: Same price, same offer, no dumb UX decisions by stupid people. Good bye
this is so f*cking ridiculous. 3 of the people under my subscription got kicked out too because your management "cannot confirm" that they have the same address as I do. we've tried all the accounts, same address, same everything but no. Your system and **bleep**ing **bleep**ty managment says that they can't join the premium subscription cause you couldn't confirm that we live in the same address.
I PUT IN THE ADDRESS I KNOW I PUT IN MY DETAILS WHEN I FIRST SUBSCRIBED FOR PREMIUM FOR FAMILY FOR THEM BUT STILL YOUR **bleep**TY **bleep**ING SYSTEM WON'T ACCEPT IT.
THIS IS NOT A SOLVED ISSUE. LET US **bleep**ING CHANGE ADDRESSES OR REVIEW ADDRESSES THAT WE PUT IN OUR ACCOUNT SO THAT WE WOULD KNOW IF THERE WAS A TYPO OR SOME **bleep** DURING THE PROCESS.
YOUR SUPPORT IS **bleep**, YOUR MANAGEMENT IS **bleep**, YOUR SYSTEM IS **bleep** BUT KUDOS TO YOUR **bleep**ING LIBRARY. I WISH IT WAS AS GOOD AS THE PEOPLE WHO RUN SPOTIFY.
Whatever happend, looks like spotify forgot my home address and my whole family (living the same address) gots kicked out, because the address is not the same... I can't check it, because you can't see anything about your address or change it.
Worst solution ever... time for one of the competetors and quit spotify
Why do you guys mark this as solved if it was not solved?, I even deleted my account and tried to create a new one and it didn't work, there is no field asking for my home addres, not even the credit card billing address because it didn't asked for it
Hello i have a same problem, I need to change or know my address. Because I registered Spotify family and people in My family can't use it. But previous month we are can use it and now I can use spotify family only one, Please help me if you have a way to solve my problem,Please contract me
I have being traveling and did not realize the account expire. Proceeded to pay (nowhere did it show me where to change the address again) And now is asking me to re-invite everybody that was on the plan... Ok, did it... And now its asking them to fill the address thing. I cant remember what exactly I typed the first time (it was some time back) and I'm stuck because even me, as the admin of the accounts, have no way to check what I wrote. So I join the many users saying: THIS ISSUE IS NOT RESOLVED.
SPOTIFY IS A JOKE. I've gotten in contact with two or three "spotify support" people who take days to reply to an issue we have been having for weeks. I entered the address incorrectly because the format to input the address was strange and did not allow me to enter my address in properly so one family member keeps getting kicked or cause they cannot "confirm". The only solutions they provided was to cancel and resubscribe.. are you kidding me? I can't edit my address information on an account that I paid for and put my personal credit card info into? This is the first time I have encountered this issue ever. I pay for so many things online. Never have I been blocked from viewing or editing my billing or address information with cancelling my account. Then multiple times they asked me to "confirm" we reside at the same address but fail to mention how. If it takes spotify a month to give me failed solutions to a simple problem of correcting the format of my address, then why should I give them more personal information such as pictures of mail or whatever else they need to "confirm". And marking this question as "solved" is silly because it is not solved. Spotify still has not "solved" the simple issue of allowing the Spotify family account holder to edit or view the home address information which is the root of the issue here. The back and forth emails that provide low quality support, low quality solutions, and the fact that spotify won't allow you to access your personal information will drive consumers away.
They keep sending emails and I am not able to review what address I had when I joined (as a free user before), so it keeps sending emails to my brother and myseld asking stupid information and I cannot edit my address information.
I also had the same problem. Joined spotify family, clicked 'invite user' and thought it was asking for the invited user details so I put in my wifes details. But in fact it was asking me for MY details, and then you can't fix it without manually contacting support? Was the UX department on holiday when the family feature was added? Having the user enter profile information that goes into a database blackhole that you cannot edit or even view would be unacceptable for a startup company, let alone Spotify.