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How can I restart the process? I think I made some typos when filling the information before you get to the page where you can send the invites.
I did it more than once.
At the end, Spotify customer service answer my email with this: We’ve made some changes backstage which should allow them to rejoin.
I did it and finally works.
I also had the same problem. Joined spotify family, clicked 'invite user' and thought it was asking for the invited user details so I put in my wifes details. But in fact it was asking me for MY details, and then you can't fix it without manually contacting support? Was the UX department on holiday when the family feature was added? Having the user enter profile information that goes into a database blackhole that you cannot edit or even view would be unacceptable for a startup company, let alone Spotify.
then by doing that you would want to expect us to pay another payment again? wow.
Same Problem. Opened a support ticket and the removed my prime family to free so I can update the address. I asked when I should update it and they said it would happen during the "re-subscription preocess". Never was promted to change my address and still don't know what is. Support has been lacking a bit. If anyone can help that would be great!
The service works very well. The support is a joke.
Same issue here, still don't know how to fix it,
They keep sending emails and I am not able to review what address I had when I joined (as a free user before), so it keeps sending emails to my brother and myseld asking stupid information and I cannot edit my address information.
THAT'S RIDICULOUS SPOTIFY, IF I MOVE I NEED TO CREATE ANOTHER ACCOUNT, THAT'S INACCEPTABLE