Change my home address

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Re: Change my home address

djsabre
Newbie

Whatever happend, looks like spotify forgot my home address and my whole family (living the same address) gots kicked out, because the address is not the same...
I can't check it, because you can't see anything about your address or change it.

Worst solution ever... time for one of the competetors and quit spotify

Re: Change my home address

yohjiweiweimoto
Newbie
I use for few months and now I got kick out from Spotify for family package. Re-invite and it just couldn't work with the stupid address thing. Let's switch to iTunes and case close!

Re: Change my home address

jiihoney
Newbie

this is so f*cking ridiculous. 3 of the people under my subscription got kicked out too because your management "cannot confirm" that they have the same address as I do. we've tried all the accounts, same address, same everything but no. Your system and **bleep**ing **bleep**ty managment says that they can't join the premium subscription cause you couldn't confirm that we live in the same address.

 

I PUT IN THE ADDRESS I KNOW I PUT IN MY DETAILS WHEN I FIRST SUBSCRIBED FOR PREMIUM FOR FAMILY FOR THEM BUT STILL YOUR **bleep**TY **bleep**ING SYSTEM WON'T ACCEPT IT.

 

THIS IS NOT A SOLVED ISSUE. LET US **bleep**ING CHANGE ADDRESSES OR REVIEW ADDRESSES THAT WE PUT IN OUR ACCOUNT SO THAT WE WOULD KNOW IF THERE WAS A TYPO OR SOME **bleep** DURING THE PROCESS.

 

YOUR SUPPORT IS **bleep**, YOUR MANAGEMENT IS **bleep**, YOUR SYSTEM IS **bleep** BUT KUDOS TO YOUR **bleep**ING LIBRARY. I WISH IT WAS AS GOOD AS THE PEOPLE WHO RUN SPOTIFY.

Re: Change my home address

CarlyHern
Newbie
So any update????? Because we're at the point of being charged twice and don't know what the F&$@ to do and we are furious. Get your **bleep** together Spotify.

Re: Change my home address

jmtzgr
Newbie
Why is this issue marked as solved??
Not be able to change my address is an not acceptable in 2017! The UX department should be fired! There are no excuses. Spotify is losing customers like me switching to Apple Music: Same price, same offer, no dumb UX decisions by stupid people. Good bye

Re: Change my home address

GabeRomero
Newbie

This is the worst system to have ever been placed on an app when trying to sign in, first they offer the super easy options to sign in then after having a +4 years account I need to cancel it and create a new one because your idiotic product manager hasn't been able to think of a solution? PEOPLE CHANGE ADDRESSES, you morons!!!! 

Re: Change my home address

Mamlik
Casual Listener

I want to see my current home address. I cannot see it in my profile. Please e-mail me my current home address so that I can add family members with correct address.

Re: Change my home address

yingkeen
Casual Listener

HOW CAN I CHANGE MY ADDRESS?! I JUST MOVE TO NEW HOUSE AND I CANT EVEN UPDATE MY ADDRESS AND I CANT ADD ANYONE IN MY FAMILY TO MY FAMILY PLAN!

Re: Change my home address??

JesusMCyC
Newbie
Really Spotify? That totally sucks.

I've been trying for months to add my sister on my family plan and you want me to contact you to provide me to know my OWN address? This is enough reason to cancel my subscription and move to Apple's one.

Re: Change my home address

xomanuel
Newbie
Any update on this? Im starting to switch to other music streaming service
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