Whatever happend, looks like spotify forgot my home address and my whole family (living the same address) gots kicked out, because the address is not the same... I can't check it, because you can't see anything about your address or change it.
Worst solution ever... time for one of the competetors and quit spotify
this is so f*cking ridiculous. 3 of the people under my subscription got kicked out too because your management "cannot confirm" that they have the same address as I do. we've tried all the accounts, same address, same everything but no. Your system and **bleep**ing **bleep**ty managment says that they can't join the premium subscription cause you couldn't confirm that we live in the same address.
I PUT IN THE ADDRESS I KNOW I PUT IN MY DETAILS WHEN I FIRST SUBSCRIBED FOR PREMIUM FOR FAMILY FOR THEM BUT STILL YOUR **bleep**TY **bleep**ING SYSTEM WON'T ACCEPT IT.
THIS IS NOT A SOLVED ISSUE. LET US **bleep**ING CHANGE ADDRESSES OR REVIEW ADDRESSES THAT WE PUT IN OUR ACCOUNT SO THAT WE WOULD KNOW IF THERE WAS A TYPO OR SOME **bleep** DURING THE PROCESS.
YOUR SUPPORT IS **bleep**, YOUR MANAGEMENT IS **bleep**, YOUR SYSTEM IS **bleep** BUT KUDOS TO YOUR **bleep**ING LIBRARY. I WISH IT WAS AS GOOD AS THE PEOPLE WHO RUN SPOTIFY.
Why is this issue marked as solved?? Not be able to change my address is an not acceptable in 2017! The UX department should be fired! There are no excuses. Spotify is losing customers like me switching to Apple Music: Same price, same offer, no dumb UX decisions by stupid people. Good bye
This is the worst system to have ever been placed on an app when trying to sign in, first they offer the super easy options to sign in then after having a +4 years account I need to cancel it and create a new one because your idiotic product manager hasn't been able to think of a solution? PEOPLE CHANGE ADDRESSES, you morons!!!!
I've been trying for months to add my sister on my family plan and you want me to contact you to provide me to know my OWN address? This is enough reason to cancel my subscription and move to Apple's one.