I thought I was inviting my sister to join the Premium for Family subscription I just purchased but the site was actually just asking for my name and address. How do I edit this?
Solved! Go to Solution.
I just had this problem and was stuffed around for an hour on the online chat and was very disatisfied with the results. Apparently they won't change the first name of your account from the wrong name to the correct one which would be on your card, facebook account that's connected as well as your email for 'security reasons.' But what they will tell you they can do instead is delete your whole account and make a new one with the same email. How and why can they have the authority to do this but not change a name? I don't know but it needs to be changed, if some person had gotten into the wrong account somehow they'd be able to delete the account but not change something as simple as a first name.