Change my name on Premium for Family

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Change my name on Premium for Family

Newbie

I thought I was inviting my sister to join the Premium for Family subscription I just purchased but the site was actually just asking for my name and address. How do I edit this?

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Re: Change my name on Premium for Family

Regular

I just had this problem and was stuffed around for an hour on the online chat and was very disatisfied with the results. Apparently they won't change the first name of your account from the wrong name to the correct one which would be on your card, facebook account that's connected as well as your email for 'security reasons.' But what they will tell you they can do instead is delete your whole account and make a new one with the same email. How and why can they have the authority to do this but not change a name? I don't know but it needs to be changed, if some person had gotten into the wrong account somehow they'd be able to delete the account but not change something as simple as a first name.

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50 Replies
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Re: Change my name on Premium for Family

Casual Listener

Same here. Accidently used my wife's name. Can't figure out how to fix this.

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Re: Change my name on Premium for Family

Newbie

So did I, I hope to get some kind of resolution.

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Re: Change my name on Premium for Family

Casual Listener

Same here ! Thought I was adding my husband!

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Re: Change my name on Premium for Family

Newbie

Yes, I also have this problem. I hope some one can answer how to change the name of the main Spotify Family member who invites the rest.

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Re: Change my name on Premium for Family

Casual Listener
Update: Spotify chat support gave me the run around for an hour and then said they'd continue support for this issue via email. Over a month now and I still haven't heard from them. Giving up.
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Re: Change my name on Premium for Family

Casual Listener
Tnx for letting me know.
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Re: Change my name on Premium for Family

Casual Listener

Same here. Has anybody found a solution to this? Does it even matter? (besides being annoying)..

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Re: Change my name on Premium for Family

Newbie

Same issue.  Jesus Spotify what year is it?  DO BETTER.

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Re: Change my name on Premium for Family

Newbie

I also had this happen! My daughter was helping me create the account and accidently used her name instead of mine.

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