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Change of Country in profile not possible

Change of Country in profile not possible

Hi all,

 

I have a free account for some years. Recently I moved from The Netherlands to Costa Rica. To be able to use Spotify here I should change my country in the profile settings. I only have the possibility to choose between Iceland and The netherlands. Odd isn't it? I already tried this in incognito mode and I'm not currently using a VPN.Screen Shot 2019-01-04 at 22.34.54.png

 

 

 

How can I fix this?

 

Thanks in advance!

M.

Reply
8 Replies

Hey @martisco,

 

Thanks for your question. We're happy to help 🙂

 

Have you tried on a different device? Maybe it will also help if you try doing it through mobile data connection instead of Wi-Fi.

 

Let us know if that helps!

 

Have a nice day.

Yes I tried it in different countries and different devices. Same message
appears and no additional country options.

Hey @martisco,

 

Thanks for letting us know. 

 

I just noticed you say you're not currently using a VPN. Do you use one normally? 🙂

 

Are you using any proxies? 

 

When you try in different countries, do you get the same options or different ones?

 

Have a nice day 🙂

Hey @martisco,

 

Additionaly, we advise you to have a look here and see what it says: https://www.whatismybrowser.com/detect/ip-address-location

 

Let us know how it goes 🙂

 

Have a great day!

IP as expected in Costa Rica. But somehow now the country does show up in
my account in Spotify. Thanks for helping out!

Hey @martisco,

 

Thanks for letting us know.

 

That's great! Do you have any idea what caused it to work? Did you change anything in your settings? 🙂 

 

Have a nice day!

It’s odd, because I tried it in various countries with the same settings
without solution. The only thing I did differently this time was to use the
browser on my phone to log in, instead of my computer or app.

Hey @martisco,

 

Alright, thanks for letting us know.

 

Enjoy Spotify and let us know if you have any other questions 🙂

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