Change of country - won't work!

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Re: Change of country - won't work!

Roadie

We can't see those screenshots unfortunately Ellie - it looks like they're stored locally on your computer.

 

You can try uploading them to a site like imgur.com to share them easily with us.

Check out our Twitter for the latest updates on any service issues: @Spotifystatus

Problem solved? Click 'Accept as solution' to make it easier to find for others!

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Re: Change of country - won't work!

Regular
My Spotify is in offline mode (though I don't have premium currently):
http://imgur.com/Kt1Ts
Spotify will not accept a payment method:
http://imgur.com/Dnin1
and I cannot alter my country:
http://imgur.com/v9Lg9

I have also filled out a contact form. Hopefully something can be worked out soon.
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Re: Change of country - won't work!

Casual Listener

I filled the contact form about 1,5 weeks ago but nobody has gotten back to me. I still can't use Spotify. 

 

MODERATOR: any idea how long this takes? 

 

 

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Re: Change of country - won't work!

Roadie

lizabethfrances - I'm not sure why your payment details aren't being accepted. Have you filled in our contact form on this yet?

[Edit: Of course you have, I should read posts more carefully in future. I'll chase you up in the system]

 

rampe - it certainly wouldn't take that long to get a response from us. Do you have a case number I can get chased up?

Check out our Twitter for the latest updates on any service issues: @Spotifystatus

Problem solved? Click 'Accept as solution' to make it easier to find for others!

New to the Community? Check out our Community newbie tips
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Re: Change of country - won't work!

Regular
Thank you, Richard! I was able to switch my country back to the states from the subscription page, and from there I was able to add payment information. From an outsiders perspective, I felt like I was in a loop because my profile information would not let me change my country without a payment, and I couldn't make a payment because my credit card is from my home country. It was not until you pointed out the change country option on the subscription (not profile) page that I realized I could do it that way. I'd be surprised if I was the first confused by that.

I'm a music student, so Spotify is too good of a resource to pass up, so thanks for helping me access it abroad!

Ellie
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Re: Change of country - won't work!

Casual Listener

I haven't gotten any case # or anything relating to this. 

 

I filled the form here: https://www.spotify.com/fi/about-us/contact/contact-spotify-support/ and explained the matter. Did it abt 1,5 wks ago. 

 

-rami

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Re: Change of country - won't work!

Roadie

Glad to hear it's all sorted for you now Ellie.

 

Rami, I'll be in touch by email to help you.

Check out our Twitter for the latest updates on any service issues: @Spotifystatus

Problem solved? Click 'Accept as solution' to make it easier to find for others!

New to the Community? Check out our Community newbie tips
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Re: Change of country - won't work!

Casual Listener

Tnx. Now everything OK! 

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Re: Change of country - won't work!

Newbie

Where do I go to put in the payment details without actually paying? I don't know where the link is.

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Re: Change of country - won't work!

Community Legend

Looking on my free account, it doesn't seem to be possible anymore without setting up a subscription.

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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