Change of country - won't work!

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Re: Change of country - won't work!

rheabd
Casual Listener
It wont let me log onto my account to change my country. What do I do?
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Re: Change of country - won't work!

rheabd
Casual Listener
Hey. Im from New Zealand and on an exchange in France. I want to log back onto my account but it wont let me, it just says "it appears that you are trying to log onto Spotify from another country" what do I do?
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Re: Change of country - won't work!

Ambivalence
Community Legend

Hello rheabd, 

 

Follow the steps here - https://support.spotify.com/learn-more/faq/#!/article/How-can-I-change-my-country-setting/

in order to adjust your country to a France one (or the place where you are staying). When you go back, change it back to New Zealand.

 


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Re: Change of country - won't work!

1177981175
Newbie

Hi a have similar problem but with different countries. My account is registered as a US account (I don't now why) - tried to change by following the official instructions, but that doesnt work. It's problematic, because I can't use a prepaid card i got as a gift. BTW i live in Poland, wrote to support and to premium@spotify.com, don't have a twitter account and would prefer to stay it that way, can you help?

 

BR

MJ

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Re: Change of country - won't work!

shannabanna
Newbie

It didn't work for me. The only country that is listed in the rop-down bar is USA. I am currently in Spain.

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Re: Change of country - won't work!

Jordi
Community Legend

Hey @shannabanna,

 

Are you on a Premium subscription, or a Free subscription?

 

The following link is a step by step guide for both Premium and Free users. Does that help?

https://support.spotify.com/us/learn-more/faq/#!/article/How-can-I-change-my-country-setting/


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Re: Change of country - won't work!

whathedo
Casual Listener

HI I have just moved to the US. I have changed my subsciption and input a U.S credit card, but it still wont let me change the country in my profile?

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Re: Change of country - won't work!

treizebakery
Casual Listener

I have changed my payment to a French credit card and upgraded my premium account to a family account, but my family members are not able to join because Spotify seems to think we are in separate countries.  I have tried to change my country çon my profile, which is listed in one place as US and in another as France.  PLease help!!

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Re: Change of country - won't work!

jameskparry
Casual Listener

I'm having the exact same problem, except I want to change to UK. Can anyone help?

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Re: Change of country - won't work!

gregt10958
Newbie

Hi all, I am in Australia and have been pulling my hair out for days !!  For me the trick was to change countries when you go to enter payment and card options. There is a "Change Country" just beneath where you have to enter your card details, (light coloured lettering and difficult to see) click on that and you can change your country. You can then pay foraccount. This does not change your country in your profile drop down box, according to that I am still in the U.S. I have an Amazon Echo and it works great with Spotify.P.S. forget about Amazon Prime...

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