Change payment details

[mattberther]

Ive been trying to change the payment details associated with my account from an AMEX to a VISA. When I enter the VISA details, it says everything was successful, and when I go back to the Payment Settings page, it shows an AMEX logo, with the last four of the VISA, with an expiration date of neither of those cards... and it still charges the AMEX.

How the heck do you change your card?

[MattSuda · Accepted solution]

This shouldn't be happening. There was a recent change to the overall functionality of the account page. Maybe this is a glitch.

I suggest you contact support so they can take a look at your account and help you with this:

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email, you need to reply back to it.

Support usually replies within 24-48 hours.

[mattberther]

Thanks for this -- i scoured the site looking for a way to contact support and the closest thing I found was this forum. 🙂 Emailing them now. Thanks again.

[MattSuda]

You're welcome