Change plan from duo to family

[sommeeerhall]

Every time I try to change my plan from Duo to Family I get an error message. I go into the browser and select change plan. When I click select on the family plan it says “Oops! Something went wrong, please try again.” I’ve tried many times and no luck.

[Maxim]

Hey @sommeeerhall,

Thanks for reaching out.

I believe that you'll first need to cancel your current subscription and wait for it to end. Once it has ended, you should be able to subscribe to Premium Family here.

Hope this helps 🙂