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Change sign up info for family subscription

Change sign up info for family subscription

While attempting to send an invite to my new family subscription I was prompted with a message asking me to enter in the Full name and Address associated with the account. Since this prompt was displayed during the invite process I thought I was being asked to enter the name and address for the person I was inviting. However, it seems like that was the information that everyone in the fam is going to have to enter to activate their accounts. I'd like to update it to be my name as I am the administrator of the account but haven't found where to edit that information. Also, we're planning on moving soon and I'd need to update it then so where can I go to edit that info? 

 

Please help!

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1 Reply

Hey @duepayer,

 

Unfortunately, it’s not possible to change the address registered on an existing Premium for Family subscription. 

 

If you move, or enter the wrong details, you need to create a new account and subscribe to Premium for Family on that account.

 

Don’t forget to cancel the subscription on your old account. Thanks 🙂

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