Change the Country - Login with FB

Change the Country - Login with FB

Plan

Free

Country

Austria

Device

PC

Operating System

Windows 10

 

My Question or Issue

Hello,

 

I moved to Austria a few months ago and Spotify worked until today. 

Unfortunately it won't let me change the country from Germany to Austria.

 

I checked my FB account and my current location is Vienna, Austria so that is correct. Tried different browsers, but spotify doesn't seem to accept that I moved.

 

Anyone please help?

 

Thank you.

Reply
9 Replies

Hi,

What happens when you want to change your country using your account page?

https://www.spotify.com/account/overview/

 

Regards,

René

I can't, the drop down menu is grey. 

Same here, I have paid but cannot login to Spotify. Sigh.

Hi @Scarlet,

You have spotify free don't you? Check this link:

https://support.spotify.com/article/How-can-I-change-my-country-setting/

It states the country will only be shown when you are in that country.

 

Regards,

René

Hi @le0u0 

Your issue can be unrelated. Can you create a new question in the help/accounts section?

 

Regards,

René

It is 100% related, my UK membership was ended and changed to free plan. Now I moved to HK and bought a gift card, but the scroll bar of "Country" is grey that I cannot change it to HK. Thus, I can neither redeem my gift card nor login to Spotify ,because they said I am not in the country that stated in my profile.

Untitled.jpg

I am in Austria, even checked the ip online, everyone seems to get it but spotify

I contacted the support and they wrote me to try again soon as they are working on the function.

 

Today it worked 🙂

 

Thanks!

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